Track Your Order

Track Your Order

Want to know where your order is? Use the button below to track your shipment in real time. You'll need your order number or tracking number from your shipping confirmation email.

Track My Order


How Order Tracking Works

  1. Place your order β€” You'll receive an order confirmation email immediately.
  2. Order is processed β€” We prepare and pack your order within 1–3 business days.
  3. Order ships β€” You'll receive a shipping confirmation email with your tracking number.
  4. Track anytime β€” Use the button above or your tracking link to monitor delivery status.
  5. Delivery β€” Standard delivery takes 8–13 business days within the United States.

Frequently Asked Questions

Q: When will I receive my tracking number?

A: Your tracking number will be emailed to you once your order has been shipped, typically within 1–3 business days of placing your order. Please check your spam/junk folder if you don't see it.

Q: My tracking number isn't working. What should I do?

A: Tracking information may take up to 24–48 hours to update after your order ships. If it still isn't working after that time, please contact us and we'll look into it right away.

Q: My order shows as delivered but I haven't received it.

A: Please check around your delivery location and with neighbors first. If you still can't locate your package, contact us within 5 business days of the marked delivery date and we'll assist you.

Q: Can I change my shipping address after ordering?

A: Address changes may be possible if your order hasn't shipped yet. Contact us immediately at support@pawsylo.com and we'll do our best to help.


Need Help?

If you have any questions about your order or shipment, our support team is ready to assist.

Email: support@pawsylo.com
Phone: +1 (806) 402-3027
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

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