Shipping policy

Shipping Policy

At PawSylo, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Orders are processed within **1–3 business days** after payment is confirmed.
* Orders are processed Monday through Friday, excluding weekends and holidays.
* Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

**United States:** 7–12 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

* Shipping fees are calculated at checkout based on your location and selected shipping method.
* We may offer **Free Shipping** on qualifying orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow **24–72 hours** for tracking information to become available.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. PawSylo is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within **48 hours** of delivery and include clear photos of the damaged item and packaging. We will review your request and provide an appropriate solution.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team:

**Email:** support@pawsylo.com

We are always happy to assist you and appreciate your trust in PawSylo.