FAQ (Frequently Asked Questions)

Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us at support@pawsylo.com or call +1 (806) 402-3027.

🛒 Orders & Purchasing

Q: How do I place an order?

A: Simply browse our store, add items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details. You'll receive an order confirmation email once your order is placed successfully.

Q: Can I modify or cancel my order after placing it?

A: We process orders quickly, so changes may not always be possible. Please contact us at support@pawsylo.com as soon as possible and we'll do our best to accommodate your request before the order ships.

Q: Will I receive an order confirmation?

A: Yes! You'll receive an email confirmation immediately after placing your order. If you don't see it, please check your spam/junk folder.

📦 Shipping & Delivery

Q: How long will it take to receive my order?

A: Orders are processed within 1–3 business days (excluding weekends and holidays). Standard delivery takes 8–13 business days within the United States. For full details, see our Shipping Policy.

Q: Do you offer free shipping?

A: Yes! We offer free shipping on qualifying orders. Shipping rates and thresholds are displayed at checkout.

Q: How can I track my order?

A: Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use this to monitor your delivery status in real time.

Q: Do you ship internationally?

A: Currently, we ship within the United States. We are working on expanding to additional countries in the future.

Q: What if my package is lost or delayed?

A: If your order hasn't arrived within the estimated timeframe, please contact us at support@pawsylo.com and we'll investigate with the carrier right away.

↩️ Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy on eligible unused items in their original packaging. To initiate a return, please contact us at support@pawsylo.com. For full details, see our Refund Policy.

Q: How long does it take to receive my refund?

A: Once we receive and inspect your returned item, refunds are processed within 8–13 business days back to your original payment method.

Q: What if I received a damaged or wrong item?

A: We sincerely apologize! Please contact us within 48 hours of delivery at support@pawsylo.com with your order number and a photo of the item. We'll send a replacement or issue a full refund promptly.

💳 Payments

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, Google Pay, and Amazon Pay. All payments are processed securely at checkout.

Q: Is it safe to enter my payment information on your site?

A: Absolutely. Our website uses SSL encryption to protect your personal and payment information. We do not store your full card details on our servers.

Q: Will I be charged sales tax?

A: Sales tax may be applied depending on your shipping address and applicable state laws. The exact tax amount will be displayed at checkout before you complete your purchase.

🐾 Products

Q: Are your products safe for pets?

A: Yes! We carefully source all products with pet safety in mind. Our items are selected for quality, durability, and safety. If you have specific concerns about a product, feel free to contact us before purchasing.

Q: How do I choose the right size for my pet?

A: Each product page includes a size guide or sizing recommendations. If you're unsure, please contact us with your pet's measurements and we'll help you find the perfect fit.

Q: Are the product images accurate?

A: We do our best to display product colors and details as accurately as possible. However, slight variations may occur due to monitor settings and lighting. If you have questions about a specific product, don't hesitate to reach out.