Shipping Policy

Thank you for shopping at PawSylo. We want to make sure your order arrives safely and on time.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping (US): 8–13 business days

Delivery times may vary due to carrier delays, weather conditions, or high-demand periods.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier's website.

Shipping Destinations

We currently ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses at this time.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at support@pawsylo.com. We will work with the carrier to resolve the issue.