Privacy Policy

Effective Date: August 5, 2026
Last Updated: August 22, 2026

At PawSylo ("we", "us", or "our"), accessible at https://pawsylo.com, your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

If you have questions or concerns, please contact us at:
Email: support@pawsylo.com
Phone: +1 (806) 402-3027
Address: 15450 FM 1325 APT 1737, Austin, TX 78728, United States

1. Information We Collect

We collect information you provide directly to us, including:

Identity & Contact Data: Name, email address, phone number, billing and shipping address.
Payment Data: Payment card details (processed securely via our payment processors; we do not store full card numbers).
Order Data: Products purchased, order history, and transaction details.
Device & Usage Data: IP address, browser type, pages visited, referring URLs, and cookies.
Communications: Messages you send us via email or contact forms.

2. How We Collect Information

Directly from you when you place an order, create an account, or contact us.
Automatically through cookies, web beacons, and similar tracking technologies when you browse our site.
From third parties such as payment processors, shipping carriers, and advertising platforms.

3. How We Use Your Information

We use your personal information to:

Process and fulfill your orders, including payment and shipping.
Send order confirmations, shipping updates, and customer support communications.
Detect and prevent fraud or unauthorized transactions.
Improve our website, products, and customer experience.
Send marketing communications (only with your consent, where required by law).
Comply with legal obligations.
Show you relevant advertisements on other platforms (you may opt out — see Section 7).

4. Sharing Your Personal Information

We may share your information with trusted third parties, including:

Shopify Inc. — our e-commerce platform provider. See Shopify's Privacy Policy.
Payment Processors — to securely process transactions (e.g., Shopify Payments, PayPal).
Shipping & Fulfillment Partners — to deliver your orders.
Advertising Partners — such as Google and Meta, to show relevant ads. This may constitute a "sale" or "sharing" of data under certain US state laws.
Analytics Providers — to understand how our site is used (e.g., Google Analytics).
Legal Authorities — when required by law or to protect our rights.

We do not sell your personal information to data brokers.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. You can control cookies through your browser settings. Note that disabling cookies may affect some site functionality.

Types of cookies we use:

Essential Cookies: Required for the website to function (e.g., shopping cart, checkout).
Analytics Cookies: Help us understand how visitors interact with our site.
Marketing Cookies: Used to deliver relevant ads and track campaign performance.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for a minimum of 5 years for tax and accounting purposes.

7. Your Privacy Rights & Opt-Out

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your personal data (subject to legal obligations).
Opt-Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for targeted advertising. Visit our Your Privacy Choices page to exercise this right.
Data Portability: Request your data in a portable format.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@pawsylo.com or call +1 (806) 402-3027. We will respond within 30 days.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. We do not discriminate against you for exercising these rights.

To submit a verifiable consumer request, contact us at support@pawsylo.com.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.